Terms and Conditions

Online store terms of delivery Valid from 1st of May 2016.

General about online store
The seller of products in this online store is Paavo Paajanen Design (business ID: 2738006-6). The store sells products only for adults of legal age (18 years) to European Union region. For customers outside EU-countries please contact us by e-mail for availability. Prices of the products include VAT (24%). The company is reserving rights to transition in prices and postage. Shipping fees include mailing and packaging fees. All the orders inside EU free shipping is included.

The products are being ordered mainly from www.bikeself.paavopaajanen.com via shopping basket. All the orders are being confirmed via e-mail, which contains all the information of the costs (including prices and quantities of ordered products, and shipping costs). To get order confirmation it is necessary to inform an e-mail address. In every order the customer engages to valid terms of delivery.

Order confirmation
We will send you the invoice by email, in which you can find:

• Index number
• Our bank information
• Total sum of the invoice
• All contents of an order

You will receive the invoice as soon as the payment is received and processed.

Method of payments
Products and the shipping fees will be charged when placing an order. In the webstore all the general credit cards are accepted. Also payment via Paypal account and by bank transfer is possible.

Payment service provider
Payment service is provided by Paypal Plc. Paypal Plc. is seen as a beneficiary in the bank statement or in the credit card bill and forwards the payment to the merchant. Paypal Plc. is licensed payment service provider. In cases of reclamations the primary contact is merchant:

Paavo Paajanen Design, Business ID: 2738006-6
Muuramistontie 13 b 20
Mobile: +358405686625

Advance payment
The products will be shipped as soon as the payment is transferred to our bank account. We will not ship the products with cash on delivery. Payments will be allocated to the following bank account:

FI83 1544 3000 0042 39
Paavo Paajanen Design,
as seen in the invoice.

Foreign shipments:
IBAN: FI83 1544 3000 0042 39

We will deal purchase order, when the payment is processed. If the payment method is advance payment by bank transfer, we will keep the reservation of a product for 5 working days. If the payment is not processed after 5 days, the purchase order will expire. Depending of the bank connections it will take from 7-10 days since the payment is processed.

Time of delivery
The products are shipped every working day. In European Union products are shipped by an air freight. Anomalous time of deliveries will be found in the site www.bikeself.paavopaajanen.com/shipping.

Shipping method and shipping fees
Shipping fees include mailing and packaging fees. All the orders inside EU free shipping is included. The shipping fees can be seen when moving to Paypal –site to confirm your order. We will ship the orders as packages which can be followed with a tracking number. For more information about the shipping methods and fees go to http://www.posti.fi/.

Change and cancellation terms
Customer has a right to withdraw the contract inside 14 days of receiving the goods. Only unused and saleable goods in original packages are permitted for withdrawal. Customer always pays the expenses for returning the goods. Customer can use their national mail service for returning the goods.
Attach the return with the following information:

- Your name, address and phone number
- Your bank account number
- Copy of the invoice from Paavo Paajanen Design

Return address:
Paavo Paajanen Design
Muuramistontie 13 b 20

We are not accepting returns after 14 days of receiving the delivery. When a return is accepted, the money is refunded straight into your bank account.

Problems in delivery and with faulty goods
If the goods are missing, they are faulty or a customer has been delivered with a wrong product the customer should inform us immediately with an email to bikeself@paavopaajanen.com or with a mail to:

Paavo Paajanen Design
Muuramistontie 13 b 20
45130 Kouvola

Declaration of faulty transportation or good must be done within of 14 days after receiving the goods. If a package has been damaged while transportation reclamation must be made immediately to the national mail service.

We reserve the right to change our terms and conditions. Customer must get to know with our terms and conditions before every purchase.

Paavo Paajanen Design handles all the client information in confidentiality.

Paavo Paajanen Design confirms to not forward any client information to a third party.